On August 22, 2013, HP announced an offering that is the first of its kind in the industry. HP will now provide networking customers 24/7 support for three years. And that’s at no additional cost for remote support anytime, anywhere.
HP already has a lifetime warranty industry leadership. The new HP Lifetime Warranty 2.0 adds round-the-clock phone support for HP FlexCampus, HP FlexBranch, and other small business products for up to three years. All these benefits are included in the purchase price of the covered products.
Rob Enderle, principal analyst of the Enderle Group shares “Networks today require around-the-clock support to prevent outages or downtime. Business continuity is essential, and with Lifetime Warranty 2.0, HP is the first to add 24/7 phone support to its existing next-day hardware replacement agreement. HP is leading the industry with new enhancements for customers that are looking to contain costs and assure network uptime.”
Also included in the HP Lifetime Warranty 2.0 package is next-business-day hardware replacement for fans and power supplies and technical support and free software downloads for the life of the product.
HP also offers a comprehensive portfolio of additional services for customers. This includes:
- HP Proactive Care prevents downtime and addresses problems before they arise.
- HP design, validate and deploy services give customers access to networking experts, enabling them to define the right solution and get it up and running quickly.
According to Ryan Guadalquiver, managing director and general manager of HP Enterprise Group, HP Philippines, “Organizations are spending millions on support to keep their network operating.”
HP Lifetime Warranty 2.0 is available worldwide for HP FlexCampus, HP FlexBranch, and small business products at no additional cost. This includes up to three years of 24/7 phone support.